Jb, You've Conned Me Again!

[minty]

P.S. need to change the clock DTV its only 1235 not 0135

You need to go into your settings and change it, you mustn't have it set to auto recognize daylight savings.

Edited April 7, 2012 by seatonrocks

[David Williams]

Auto recognize dst isn't working for me either. I just set it manually.

[betty boop]

yes auto recognise doesnt work, you just select timezone, untick auto recognise and untick dst. and all is good

[cwt]

either ill informed,arrogant,dont give a rats or just have NFI Pricing is definately a factor but definately not the sole factor in my lack of patronage.

Asked a floor walker the other day the price of some 3rd gen pana 3d glasses and was told 150 or so when they get more in This looks more like it ;

http://www.ebay.com.au/itm/new-1pc-Genuine-TY-EW3D3M-Panasonic-Rechargeable-3D-Eyewear-Glasses-TY-EW3D3MC-/190642354880?pt=AU_3D_Glasses&hash=item2c632b7ac0#ht_2296wt_905

[Guest]

Clueless, no wonder their share price is in he toilet!

[bernievink]

Hi Folks

I placed an JB hifi online order on 05/10/2012 with all 5 items marked "instock", now 9 days later the order is still "in progress". Very disappointing. luckily since I now have the James Bond 50 set I will be spending the next 20 nights watching 007. so I guess I can wait for this order. I am not happy though, 9 days for items in stock to be sent is annoying.

Regards

Edited October 14, 2012 by bernievink

[bbar]

Hi Folks

I placed an JB hifi online order on 05/10/2012 with all 5 items marked "instock", now 9 days later the order is still "in progress". Very disappointing. luckily since I now have the James Bond 50 set I will be spending the next 20 nights watching 007. so I guess I can wait for this order. I am not happy though, 9 days for items in stock to be sent is annoying.

Regards

Remember In Stock to JB HIFI means the distributor has in stock, not that they have In Stock....lol

[betty boop]

more JB rip offs,

get the gringo JB hifi $38.98

http://www.jbhifionl...-blu-ray/673239

get the same from bigw $28.82

how can they be so far off the mark. no doubt quite happy to con people !

[Daniel P]

Hugo was $50 in my JB! Is there another film inside the box or something?? If it included a separate release of Voyage to the Moon then I would understand the price.

[bernievink]

Remember In Stock to JB HIFI means the distributor has in stock, not that they have In Stock....lol

That is not good enough, I have sent them a strongly worded message saying 10 days wait for "in stock" items in definitely not good enough. now we will see what their reply is.

Regards

Edited October 15, 2012 by bernievink

[bernievink]

That is not good enough, I have sent them a strongly worded message saying 10 days wait for "in stock" items in definitely not good enough. now we will see what their reply is.

Regards

Ok folks within 5 minutes of my complaint a representative from JB hifi rang me at home to apologise.

It seems one of the 5 items I ordered was no longer in-stock by the time they were ready to send out the other 4.

So I asked them to cancel that 1 item and send the rest. They promised to send the rest today.

lets see if they stick to their promise.

[tonyjg]

Hugo was $50 in my JB! Is there another film inside the box or something?? If it included a separate release of Voyage to the Moon then I would understand the price.

You would be BEST to grab this from Amazon UK for less than $10 for the 3D/2D version - unless there's GOLD in the JB version

[Daniel P]

You would be BEST to grab this from Amazon UK for less than $10 for the 3D/2D version - unless there's GOLD in the JB version

Thanks, yeah there must be gold in there, although it was no heavier than the title next to it!

[ADstv]

I got mine (Hugo 3D) from Amazon UK after seeing it $50 at JB. Overall it only cost me $12AUD delivered so got no idea what the extra $38 gets you

[bernievink]

Ok folks within 5 minutes of my complaint a representative from JB hifi rang me at home to apologise.

It seems one of the 5 items I ordered was no longer in-stock by the time they were ready to send out the other 4.

So I asked them to cancel that 1 item and send the rest. They promised to send the rest today.

lets see if they stick to their promise.

Well JB have done the right thing by me.

At approx 4.15 pm today my order was dispatched. That is 4 hours after I complained and demanded action.

They split my order into 2, posted the ones that were in stock, canceled the item that was not in stock,

and phoned me to say if I went to their local store ( 20 kms away ) they would hold back a copy for me as it was in stock there. I decided to visit that store today and have the item in my hand that was not available online.

So for me JB you are OK.

Edited October 15, 2012 by bernievink

[Wags69]

I bought and paid for 2 BD's on saturday and havnt got a confirmation email yet...........

[mrol]

I got mine (Hugo 3D) from Amazon UK after seeing it $50 at JB. Overall it only cost me $12AUD delivered so got no idea what the extra $38 gets you

Grabbed it from Amazon UK as well. It only has a single disc with both 3D and 2D BluRay.

The one for $59 in JB has 3D, 2D BluRay, DVD and a Digital Copy.

Not anything I would pay an extra $45 for.

[JSmith]

Well JB have done the right thing by me.

At approx 4.15 pm today my order was dispatched. That is 4 hours after I complained and demanded action.

They split my order into 2, posted the ones that were in stock, canceled the item that was not in stock,

and phoned me to say if I went to their local store ( 20 kms away ) they would hold back a copy for me as it was in stock there. I decided to visit that store today and have the item in my hand that was not available online.

So for me JB you are OK.

Gees, your easily pleased Bernie... your happy with a 20km drive to collect something you purchased in good faith, in stock, online?

JB really need to get their "stock" info correct to begin with.

JSmith

[pgdownload]

JB really need to get their "stock" info correct to begin with.

Whilst its good to aim for the best system you can, the fact is in everything things will sometimes go wrong. The sign of a good company is how they deal with that and in this case they appear to have worked quickly and reasonably to fix the issue. I don't see why companies should be held to a higher standard of performance than we'd ask of ourselves.

Regards

Peter Gillespie

[betty boop]

Except when they tell you to go pick it up yourself. Then send you another in the mail you have to go back to the store to return. Thats whats happened with me.Their systems definitely a bit cocked up. Customer ends up having to make up for their stuff ups.

[pgdownload]

[quote name=' timestamp='1350346919' post='1839577]Except when they tell you to go pick it up yourself. Then send you another in the mail you have to go back to the store to return. Thats whats happened with me.Their systems definitely a bit cocked up. Customer ends up having to make up for their stuff ups.

Providing the option to pick up at a nearby store (as opposed to "we don't have it - bad luck") seems reasonable to me. I agree returning to the store to fix their error should have been unnecessary. I'd have just asked them to send out a courier or SAE envelope if they wanted the product back. Although no doubt there's a saga behind the story

Regards

Peter Gillespie

[JSmith]

Providing the option to pick up at a nearby store (as opposed to "we don't have it - bad luck") seems reasonable to me. I agree returning to the store to fix their error should have been unnecessary. I'd have just asked them to send out a courier or SAE envelope if they wanted the product back. Although no doubt there's a saga behind the story

Regards

Peter Gillespie

I don't see why he had to pick anything up... why can't they send him the copy from the store? Wouldn't that be the best "customer service"?

JSmith

[pgdownload]

I don't see why he had to pick anything up... why can't they send him the copy from the store? Wouldn't that be the best "customer service"?

That would be, but it may not have been feasible. You're generally dealing with two very separate setups with the online and B&M stores. In the future they'll likely be integrated from the get go, however at the moment its likely the online component is just a website bolted onto a warehouse. The online staff would probably have no way to contact, transfer funds, etc. to the B&M staff than jo blo.

Regards

Peter Gillespie

[JSmith]

That would be, but it may not have been feasible. You're generally dealing with two very separate setups with the online and B&M stores. In the future they'll likely be integrated from the get go, however at the moment its likely the online component is just a website bolted onto a warehouse. The online staff would probably have no way to contact, transfer funds, etc. to the B&M staff than jo blo.

Regards

Peter Gillespie

I agree, and understand as you do they are separate operations... but, to the customer it's just JB. I reckon with a few phone calls they could sort it out... they just choose not to and instead make someone drive 20km to get something that really should have had sent to them.

JSmith

[SDL]

Agreed. I work with a large organisation that has various divisions and subsidiaries and if I told our clients or suppliers that they are dealing with anything but one organisation I'm sure they would not be happy. Many a time I have apologised for things that have happened that I have no responsibility for and then taken the issue to the other division/group/department and worked out an internal solution so the client/supplier sees one face and one entity and our internal processes or shortcomings should not be their problem or idsue