bernievink Posted October 16, 2012 Posted October 16, 2012 Gees, your easily pleased Bernie... your happy with a 20km drive to collect something you purchased in good faith, in stock, online? JB really need to get their "stock" info correct to begin with. JSmith I don't see why he had to pick anything up... why can't they send him the copy from the store? Wouldn't that be the best "customer service"? JSmith Yes you are correct the ideal situation would have been that the person who rang me from JB-Hi-fi to have organised the delivery from the local B&M store. but as you correctly assumed it is impossible for them to transfer money from the online part of the company to the local store. Having said that I am easily pleased because the parcel with the items not cancelled arrived this morning. So even though I was asked to pick one item up rather than wait another week for it to come in stock. I believe what was offered was the best option in this case and I accepted it gladly rather than wait more than the 10 days already lost. Regards
Wags69 Posted October 16, 2012 Posted October 16, 2012 I purchased 2 BD's online on Saturday and they arrived today, so JB have been good to me..........this time!
pgdownload Posted October 16, 2012 Posted October 16, 2012 I purchased 2 BD's online on Saturday and they arrived today, so JB have been good to me..........this time! This thread was started about two years ago. B&M retailers didn't have the high AUS$ and they had yet to accept the reality that online stores offered the same product for less money. I think the penny has finally dropped in that regard and while B&M online offerings are still pretty nascent, they are playing a serious game of catchup now. Regards Peter Gillespie
pgdownload Posted October 16, 2012 Posted October 16, 2012 Serious Online stores have worded out that customer loyalty is worth investing inThat's a comforting homily, but I think online stores have by in large worked out that customer loyalty has little to no worth. How could it when a customer researches online and decides what they want to buy and then types it into google for the best price. The traditional model of business (local or overseas) is to extract the best price you can for your product. The online model is to accept that you will only make 4% profit on your product, but you'll sell 100,000's. B&M (IMO) have dropped the service ball (which is really their only remaining value added card since online warranties became almost as reliable as B&M) so now I think they're dropping the 'gouging' approach and embracing the set mark-up approach (same as the banks). Their brand name/B&M presence should still allow them to charge a small premium.Regards Peter Gillespie
JSmith Posted October 16, 2012 Posted October 16, 2012 I purchased 2 BD's online on Saturday and they arrived today, so JB have been good to me..........this time! Maybe they saw your DTV profile pic... JSmith
pgdownload Posted October 17, 2012 Posted October 17, 2012 I agree with you on the surface, but consider how much Amazons policies are intended to capture and keep customers ... there is a wealth of testimonials on the forum from those who have received service that far exceeds any experienced in Australian B&M stores. (btw - that should have been worked, not worded in the previous post .... blasted Apple auto-correct!) I agree there's (at least) two big camps- your start up box movers competing primarily on price (many of which have over the past few years started to evolve better customer service and warranty offerings than many B&M - and they're still cheap). - your bigger brand names (Like Amazon) that are looking to provide an experience that will keep you coming back to them. In many ways they're more of a logistics company than a store. Either way, I think the old B&M model is rapidly running out of steam. Regards Peter Gillespie
JSmith Posted November 10, 2012 Posted November 10, 2012 Bloody JB, FFS... went there after work yesterday and purchased a few blu's in the 2 for $30 deal. I get home, go to watch one of them and the case is still locked. You bastards! I suppose I should have checked myself, as it has happened to me before, but seriously how hard is this step to remember for the staff? You take the disc, scan it, unlock it and charge the customer... I don't have strong enough magnets to get it off, so my only option is to ruin the case or take it back. What an annoyance, cheers JB. JSmith
JSmith Posted November 11, 2012 Posted November 11, 2012 Well, after pulling apart an old CD-ROM drive for magnets, I found they were powerful, but still too small to move the 2 catches inside. In the end I got it open by using 2 safety pins to move the catches, which meant just 2 small holes in the case rather than total destruction. Bloody JB... JSmith
JSmith Posted November 11, 2012 Posted November 11, 2012 Yeah I know... but I was presented with a challenge and wanted to solve it. JSmith
aussiebalboa Posted November 13, 2012 Posted November 13, 2012 As i had unused JB HI FI voucher from July (normally it would be used same week i get it)....I ended up getting Titanic 3D for $34 and The Avengers 3D triple play for $30. I asked him to match Big W's price of $30 and he did without checking. I came home and found it was now $35. LOL. Win for me!
Crazy Mike Posted November 13, 2012 Posted November 13, 2012 What a useless bunch. Finish work slightly early. Check JB website for local store closing time = 6pm. Get to store 5:15pm and CLOSED. I rapp on roller door and say your website says 6pm closing. Answer "we closed early today for stocktake", yet there was like 3 staff in the store at the time, standing around talking not counting stock. JB you've screwed me again !
kulfi Posted November 13, 2012 Posted November 13, 2012 Three losers in tatts, torn jeans and T-shirts were slacking off in JB Hi-Fi. What a surprise !
mr-happy-pants Posted November 13, 2012 Posted November 13, 2012 Three losers in tatts, torn jeans and T-shirts were slacking off in JB Hi-Fi. What a surprise ! Customer service personnel? When I am in JB stores (as a customer); I feel more like a commodity, rather than an asset. I prefer to buy stuff from their online presence rather than their B&M stores.
709er Posted November 14, 2012 Posted November 14, 2012 Customer service personnel? When I am in JB stores (as a customer); I feel more like a commodity, rather than an asset. I prefer to buy stuff from their online presence rather than their B&M stores. Totally agree! The few times a year that I actually go to a store (and endeavour to ask a technical question), I am met with some seriously dumb-arse reply and a feeling of - "I don't want to have to come here again for a while" I must be getting too old or arrogant! I don't do very much personal shopping, but most times - when I do, I feel that no b..tard knows anything that is useful or relevant - and certainly doesn't have any sort of a handle on customer psychology or a natural buyer/seller relationship
Crazy Mike Posted November 14, 2012 Posted November 14, 2012 Three losers in tatts, torn jeans and T-shirts were slacking off in JB Hi-Fi. What a surprise ! You forgot body piercings.
Ryan1503559697 Posted November 14, 2012 Posted November 14, 2012 I know i cant have it both ways as i frequent JB and also often bag them but i just cant help it i must admit i do like telling people when they are looking at overpriced items that they can get them here or there for heaps cheaper lol and recently i got them to price match Big W's $22 on ET with plush toy instead of there $40, i could have easily walked upstairs and grabbed it from Big W but it was fun to price match. But who know what it would be like if JB werent around??? Cheers V
aussiebalboa Posted November 14, 2012 Posted November 14, 2012 Good point Ryan - i love JB like i used to love my local video ezy or blockbuster video..and would suck if they werent around. But what a sad state when they are no longer the cheapest.
PKK Posted November 21, 2012 Posted November 21, 2012 Anyone made an online order last Sat and Sun and got their disc shipped or received? Mine is still In Progress.
Don-B Posted November 21, 2012 Posted November 21, 2012 Anyone made an online order last Sat and Sun and got their disc shipped or received? Mine is still In Progress. Ordered the Hitchcock Masterpiece Collection and it arrived today. For 99 cents postage much better than spending all the time, petrol and frustrating searching in a store.
PKK Posted November 21, 2012 Posted November 21, 2012 No idea what is happening to me. I just got 1 shipment today but instead of the 6 DVD set I ordered, I received 2 CD for no reason. It has the correct invoice inside so I am puzzled. And 2 other orders all "In Stock" but still shown as "In Progress".
melmac Posted November 22, 2012 Posted November 22, 2012 Anyone made an online order last Sat and Sun and got their disc shipped or received? Mine is still In Progress. Nope no shipping notice at yet both were marked as in stock, status is marked as in progress
JSmith Posted November 22, 2012 Posted November 22, 2012 No idea what is happening to me. I just got 1 shipment today but instead of the 6 DVD set I ordered, I received 2 CD for no reason. It has the correct invoice inside so I am puzzled. And 2 other orders all "In Stock" but still shown as "In Progress". Bugger, that's not the best... a packing error. I hope they've sent you new ones? Best of luck. JSmith
PKK Posted November 23, 2012 Posted November 23, 2012 Bugger, that's not the best... a packing error. I hope they've sent you new ones? Best of luck. JSmith Drove down to their store and have it replaced on the spot so it is sorted. Better then their email suggestion of sending it back and wait for further action. Still waiting for 2 more orders. Hope no more drama there.
Kirben Posted November 27, 2012 Posted November 27, 2012 I ordered the Alfred Hitchcock Masterpiece Collection during the last sale, it took over a week to be shipped, and just arrived in a postpak! Actually It was wrapped in two postpaks, but that still failed to protect the boxed set from been dented, with the top looking more triangular now. They couldn't be be bothered to actually send inside a proper box. I have had it with JB Hi-Fi, it is bad enough orders always take at least a week to be sent, and I have had damaged/unsealed items sent in past, but this kind of packaging is just ridiculous.
melmac Posted November 27, 2012 Posted November 27, 2012 Nope no shipping notice at yet both were marked as in stock, status is marked as in progress Mine turned up today no shipping notice just arrived. BTW if anyone is chasing orders I found the the JB team respond very quickly on twitter @JBHIFI
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