Slapper Posted October 18, 2009 Posted October 18, 2009 well its been awhile now that i have had my sony 70" all swt up until last night i got a sign up on my tv saying projector bulb needs replacing :eek: i dont know how many hours its been runing for the first bulb. but i think i have had the tv for about 2 yrs, i havent replaced it i just went to the menu and said i have replace it all sweet at the moment the sign dont come up anymore fingers crossed picture still sweet:)
frizzup Posted October 18, 2009 Posted October 18, 2009 Slapper;106863 wrote: well its been awhile now that i have had my sony 70" all swt up until last night i got a sign up on my tv saying projector bulb needs replacing :eek: i dont know how many hours its been runing for the first bulb. but i think i have had the tv for about 2 yrs, i havent replaced it i just went to the menu and said i have replace it all sweet at the moment the sign dont come up anymore fingers crossed picture still sweet:) Slapper, The Sony SXRD 70" was sold/packaged with a spare bulb. Did you not get one with yours. If not might be worth checking with the retailer you bought it from. The SXRD bulbs are typically getting around 6000 to 8000 hrs. of lamp life with the 70" at the lower end. Resetting the TV to fool it into thinking you have replaced the bulb is not a good idea, the picture quality will suffer as the light output from the bulb will be deteriorating quickly and when the bulb eventually fails it could result in damage to your TV. :eek: These bulbs are NZ$500-NZ$600 each if bought locally. I've just replaced my bulb in my Sony 60" which I bought from this ebay merchant. You can buy just the bulb or the bulb+housing. If you just buy the bulb, cheaper, and reuse the existing housing you will find instructions on how to do that on the internet. I bought a bulb + housing shipped to NZ and arrived in 5 days for NZ$160 http://shop.ebay.com/rivervalleyelectronics/m.html?_nkw=&_armrs=1&_from=&_ipg=25 I think the model you need for the 70" is Sony XL-5300. But check your Sony manual. Cheers Frizzup:)
Ariki Padlie Posted October 18, 2009 Posted October 18, 2009 Im sure there is an option in the service Menu that gives you the total playing time which cant be reset. This is separate to the time you can reset when changing lamps. This was on a 3LCD rear pro TV i have so i assume it would be on their Flagship Rear pros.
Ariki Padlie Posted October 20, 2009 Posted October 20, 2009 Oh by the way there is a Bulb up on Trademe for $250 buy now. Auction number 247897917.
m4rk1ll3r Posted October 20, 2009 Author Posted October 20, 2009 frizzup;106899 wrote: Slapper, The SXRD bulbs are typically getting around 6000 to 8000 hrs. of lamp life with the 70" at the lower end. Frizzup:) Hey, The 70" has a bulb life of 4000 hours the 50" and 60" have up to 8000 hours according to the manual. I still have my second Sony branded bulb boxed and unopen haven't got around to trademe it yet, PM me and make me an offer if interested. M4rk.
Jabz10 Posted December 13, 2011 Posted December 13, 2011 Yes I am dredging a 3 year old thread up, I though it appropriate to add the next saga of My TV here.. This is the condition of my SXRD now, after 4 years it has just gotten like this this year, well out of warranty. It seems Sony in USA via Facebook, and also Australia via Facebook are offering customers affected, discounts on replacement TV's. In NZ Sony still state that they haven't acknowledged this as an issue. What a load of bollocks. My case has been sent to the customer resolution group. Initially Sony wanted me to send the TV to the service company and pay for an assessment. I have no means to get this TV to the service center except to pay for expensive freight. I refused this unless they paid, so they sent the case to thr resolutions group. I said to them you don't need to assess anything, I'll send you a picture and you will know right away what the issue is. I also pointed out the USA, Canada and Australia Facebook page where people were getting offers.
Ariki Padlie Posted December 13, 2011 Posted December 13, 2011 I had the same problem with my late 2006 50" Grand Wega where the dreaded optical block problem reared its head. The "Tech" that Sony organised to send to my place to assess the problem actually rung me to confirm the symptoms. After telling him what i told Harvey Norman he agreed on the phone as to it being an Optical Block problem and basically said he wont bother coming to physically check it as its a pretty common fault and he will refer his "findings" to the extended warranty people.....luckily for me...i had forgotten all about it...i had originally taken a 5 year extended warranty on my TV. The fact that i had an extended warranty didnt disguise the fact that Sony knows of the problem but doesnt acknowledge it publicly here like the US/Aus does. So Basically Harvey Norman came back to me with a replacement entry level Panasonic U Series 50" Plasma TV...which i gladly accepted. They didnt even bother taking away the old set. I have vowed never to buy a Sony TV again. The number of these sets that have had these problems in NZ is huge...these people then try and sell them on trademe with "can be fixed with new bulb"...yeah right!!!!. You might have to take them to the small claims court if you are up to it. I mean they were advertised as lasting forever as their Bulbs could be replaced.....of course the problem was the optical block and no amount of Bulb replacement could fix that.
Ariki Padlie Posted December 13, 2011 Posted December 13, 2011 ...Oh..a couple of Friends of mine are in the same Boat as you. I sent a query for both friends to Sony NZ via email explaining the problem. I never heard back from them. This issue is the sort of Story that should have hit Fair Go? I wonder what Sony would have done then?
AgrAde Posted December 13, 2011 Posted December 13, 2011 This is a clear cut case under the CGA. The disputes tribunal is there for you, and it would definitely be worthwhile if Sony don't sort you out quickly. You go in to a meeting with evidence about the massive failure rate, proof of purchase, proof of Sony offering deals in other countries, and put forward a solution that you think is fair, with reasons. There is nothing they could do to get the law to side with them. They can't bring lawyers, it's 1-on-1-ish and the fee is low.
Jabz10 Posted December 14, 2011 Posted December 14, 2011 I'll try my best to get them to play ball. Haven't heard from the customer relations group yet.. So I was pondering (dreaming) let say they do offer something off a LCD set, I would really like to go to a 60", there is only 1 the KDL-60EX720. Or I'd go for the KDL-55NX720. What do you think 60EX720 vs 55NX720 which would you pick?
Dunnersfella1553552754 Posted December 14, 2011 Posted December 14, 2011 60" is pretty big for a side lit LED TV... the torch lighting could be a potential deal breaker. The NX720 will be great in a dark room, but if you have ambient light streaming in through the windows, reflections could cause some havoc.
Jabz10 Posted December 14, 2011 Posted December 14, 2011 What is torch lighting? Differences between them are: 5" extra viewing for the EX Dynamic Edge LED NX OptiContrast Panel & Corning Gorilla Glass NX
Dunnersfella1553552754 Posted December 14, 2011 Posted December 14, 2011 As the 60" LED makes its light from around the edge of the picture... If you're watching a movie / TV show in relatively low ambient light and the movie has a dark scene, you may see light attempting to streak inwards from the edges, to the middle of the screen. This is particularly noticeable when you're watching a movie with black bars at the top and the bottom of the picture.
Jabz10 Posted December 30, 2011 Posted December 30, 2011 I gotta take the TV into a service center for it to be assessed. So will see what happens from there.. SO annoying how Sony distance themselves from their independent service centers.. I think I'm over Sony so whatever the offer, I may sell off. Unless they offer a 60" for next to nothing. I'm thinking of upgrading to a 60"+ and have had my eye on the Panasonic TH-P65VT30Z but wallet is remaining tightly shut right now Have been reading up on it, but then unfortunately stumbled upon this..Green Blob issue. I don't want another TV with issues after this Sony debacle. Have any of the NZ Panasonic's suffered from this issue? http://www.whathifi.com/forum/tvs-and-projectors/panasonic-vt30-green-blob-fault http://www.avforums.com/forums/plasma-tvs/1498447-panasonic-green-patches-problem-2.html http://www.avforums.com/forums/plasma-tvs/1545348-green-tinge-fault-panasonic-vt30-gt30-st30-part-2-a.html http://www.whathifi.com/forum/tvs-and-projectors/panasonic-gt30-green-blobs
AgrAde Posted December 30, 2011 Posted December 30, 2011 I haven't noticed it on my 50" GT30 with pure white/grey screens, but I haven't checked specifically for this issue.
Dunnersfella1553552754 Posted December 30, 2011 Posted December 30, 2011 I have a mate who reckons he saw it when he turned the TV on for the very first time... But has never seen it since. Looks like the number of people having issues is proportionally tiny, so I wouldn't let it cloud my decision whatsoever.
frizzup Posted January 1, 2012 Posted January 1, 2012 jabz;160206 wrote: I gotta take the TV into a service center for it to be assessed. So will see what happens from there.. SO annoying how Sony distance themselves from their independent service centers.. I think I'm over Sony so whatever the offer, I may sell off. Unless they offer a 60" for next to nothing. I'm thinking of upgrading to a 60"+ and have had my eye on the Panasonic TH-P65VT30Z but wallet is remaining tightly shut right now Have been reading up on it, but then unfortunately stumbled upon this..Green Blob issue. I don't want another TV with issues after this Sony debacle. Have any of the NZ Panasonic's suffered from this issue? http://www.whathifi.com/forum/tvs-and-projectors/panasonic-vt30-green-blob-fault http://www.avforums.com/forums/plasma-tvs/1498447-panasonic-green-patches-problem-2.html http://www.avforums.com/forums/plasma-tvs/1545348-green-tinge-fault-panasonic-vt30-gt30-st30-part-2-a.html http://www.whathifi.com/forum/tvs-and-projectors/panasonic-gt30-green-blobs Had the green blob appear on my 60"SXRD in Sept 2011 which was bought brand new in Oct 2007. The TV was assessed as being "uneconomic to repair". I was initially offered a KDL55EX720 but after a couple of phone calls and a polite but strong representation of the CGA I was offered the KDL60EX720 at zero cost. Frizzup
Jabz10 Posted January 19, 2012 Posted January 19, 2012 Update: I sent the TV to the service centre at Sony's insistence. It was assessed and low and behold it has the Optical Block problem. The estimation for the OB was $3000 which I saw in the online job notes. Sony has approved a repair where they will pay for the parts and I pay for the Labour. At this stage I have rejected this offer. I don't think the TV will be the same again, and the OB will most definitely be a refurbished one. And the problem will come back due to the faulty design of these TV's. I have also heard countless stories of others getting their TV's replaced. So I have requested a call back from the customer relations group to discuss options.
Dunnersfella1553552754 Posted January 20, 2012 Posted January 20, 2012 How do you know the OB will be a refurb? Is there a way to prove it? And why do you think the TV won't be the same? I'm picking you're just angling for a new tellie here... I'd be stoked to have it fixed personally.
Adam1553552670 Posted January 20, 2012 Posted January 20, 2012 As he says, if it's a design flaw then it will just happen again (and probably won't be covered by the CGA when it does). This fact will always be in the back of his mind. If I were in his position I also would want to wash my hands entirely of that TV model.
Dunnersfella1553552754 Posted January 20, 2012 Posted January 20, 2012 It will be covered under CGA as you could easily argue that once a known fault is repaired, the cover of that particular part should start over. Whether Sony can see the value in constantly repairing the set... well, that's their call. Personally, I doubt Sony will be in NZ's TV market in 2 years time, but that's just my personal opinion...
Adam1553552670 Posted January 21, 2012 Posted January 21, 2012 So to recap, he should be pleased to accept the offer of a repair as when it inevitably breaks down again he 'might' be able to argue that, as a known issue, it 'should' be covered by the CGA and be repaired yet again (if Sony feel like it). But you don't really expect Sony to be in the market when this happens anyway. And just asking for a new TV that isn't faulty from the outset, removing the need to go through this hassle, is just being greedy. OK. Sounds reasonable to me.
frizzup Posted January 21, 2012 Posted January 21, 2012 Had the green blob appear on my 60"SXRD in Sept 2011 which was bought brand new in Oct 2007. The TV was assessed as being "uneconomic to repair" i.e replave the optical block. I was initially offered a KDL55EX720 but after a couple of phone calls and a polite but strong representation of the CGA I was offered the KDL60EX720 at zero cost to me which I agreed to. You have rights under CGA. In my opinion you should not have to pay for parts or labour. In my case I got a brand new 60" 3D LCD to replace the SXRD. Frizzup
Ariki Padlie Posted January 21, 2012 Posted January 21, 2012 jabz;161257 wrote: Sony has approved a repair where they will pay for the parts and I pay for the Labour. Unbelievable how these companies try to wring money out of you no matter what. I would utterly reject it as well. The optical block problem was due to a design issue. This issue is likely to return...it could be 5 weeks or 5 years??? Funny how Sony discontinued the Rear Projection lines after this debacle. I would want a new replacement TV and wipe your hands of that SXRD TV. With the way they have treated 3LCD/SXRD owners in this country i do hope their TV division in NZ goes under. I mean theres far superior TVs to be had elsewhere...Panny,Samsung. I myself will never buy a Sony TV again. :mad:
coleus Posted January 22, 2012 Posted January 22, 2012 ARIKIP;161360 wrote: I mean theres far superior TVs to be had elsewhere...Panny,Samsung. Sorry , but at the time everyone was buying SXRD's they were the best thing since sliced bread , with LCD and Plasma being very expensive and with Samsung not even in the market yet , SXRD served their purpose as a bridge , sure now there are better options and time has proved that the TV's have/had issues , but in all honesty can you say getting a 60" 3d TV as a replacement for one of those behemouths is a bad outcome , come on. Wasnt there a thread here just yesterday , with someone being offered an inferior Panny U series in the first instance as a replacement for an older superior model. All companies do it including Panasonic and Samsung. Somtimes one needs to offer balance in these threads with all the sheep / jumper on's and haters it can all be a bit dis-heartning. If Sony is gone in two years , it'll be a sad day, with the loss of one of the great innovators and manufacturers , less choice of TV will not in the end be a great outcome for the NZ consumer.
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