Guest jonlee Posted May 15, 2012 Posted May 15, 2012 I have never bought anything from Jaben when uncle Wilson was running the place. Not into headfi then. Recently when I started to get interested in headfi and visited Jaben, almost always being served by the same PRC guy, who seems to be running the shop now (Adrian IIRC). Maybe I always showed sincerity in buying even when just testing. When I wanted to buy, he will punch calculator and give me a price that is much lower than their advertised price (printed on the label). Of course, the first thing I bought from them was a customized IEM might have placed me into their good books. Subsequent visit I still get quite good service from the same person. Maybe we just clicked...or maybe I'm too easy to be satisfied nowadays. :)
Idlewise4ever Posted May 15, 2012 Author Posted May 15, 2012 Sent u an email Mr Wilson. Hi jonlee, I don't mind Calculator punching for me as I know sometimes it needs to be discreet on discount cos there are other buyers. What I get is brutal price slapping which I only encounter when I step in vacheron Constantine boutique while trying a watch that worth 350k, unknowingly... In this case maybe they tot I can't afford?? Or maybe I didn't frequent jaben "enough" to show my sincerity? my first trip there lasted 30mins and I bought heaven s from them. Then the second trip I ask for higher end gear I got this let down response.. K la, am glad mr Wilson apologized openly to me in this thread. Not many business owner do that. Hope their service will buck up soon. Cheers
Guest jonlee Posted May 15, 2012 Posted May 15, 2012 Sent u an email Mr Wilson. Hi jonlee, I don't mind Calculator punching for me as I know sometimes it needs to be discreet on discount cos there are other buyers. What I get is brutal price slapping which I only encounter when I step in vacheron Constantine boutique while trying a watch that worth 350k, unknowingly... Maybe I didn't frequent jaben "enough", my first trip there lasted 30mins and I bought heaven s from them. Then the second trip I ask for higher end gear I got this let down response.. Understand your frustration. I myself value service more than just price nowadays. My first impression when reading your first post was "they have forgotten u are a repeated customer". U did mention that when u bought your first item from them and asked the price of the other, they gave u a good price of 1.5k. It was this visit that upon first enquiry, they quoted u $1999. Hope uncle Wilson can work out something to make u a happy man again. :)
Idlewise4ever Posted May 15, 2012 Author Posted May 15, 2012 Yeah. I don't have the " sincerity" look like u lah haha I don't like to stay there too long. Am like an uncle with many kids buyer...
Mikey1624706128 Posted May 16, 2012 Posted May 16, 2012 Hi Idlewise4ever, I understand your feelings. ^^ Trust me. Jaben is an enjoyable place to go. You don't have to feel stress going there. You don't have to buy stuff at one shot. And most important part is you can try all kinds of stuff ;D Btw, do feel free to share some tips for audio with me. I am still not an expert. Hehe ;)
weibchen Posted May 16, 2012 Posted May 16, 2012 FYI most of the stuff is PI'ed. If you want local distribution for big brands head to other stores - Stereo, TREOO etc.. which is slightly more expensive but local warranty. Mikey is a trying too hard to shrill, given the reply either a fanboy or part of the bandwagon. Just saying. ;)
theng_ye Posted May 17, 2012 Posted May 17, 2012 As Mr Wilson had clarified and apologize to the thread starter and given an email for those who encounter similar problem to complain. I think TS should close it to prevent any unnecessary comments from other forumer.
Doggie Howser Posted May 17, 2012 Posted May 17, 2012 FYI most of the stuff is PI'ed. If you want local distribution for big brands head to other stores - Stereo, TREOO etc.. which is slightly more expensive but local warranty. Mikey is a trying too hard to shrill, given the reply either a fanboy or part of the bandwagon. Just saying. ;) Who's shrilling now? Jaben does bring in their own brands but they also get Senns, UEs and many other brands from local distributors with warranty.
Audio Posted May 17, 2012 Posted May 17, 2012 Is Jaben Hong Kong the same as Jaben Singapore? (Audio)
berada Posted May 17, 2012 Posted May 17, 2012 Who's shrilling now? Jaben does bring in their own brands but they also get Senns, UEs and many other brands from local distributors with warranty. I don't think the warranty for some brands are recognized by local distributor. Jaben parallel import these brands, warranty is by them only.
jimi1624705950 Posted May 17, 2012 Posted May 17, 2012 Is Jaben Hong Kong the same as Jaben Singapore? (Audio) Different country, I think ;) Same company lah- why do u ask?
Doggie Howser Posted May 17, 2012 Posted May 17, 2012 I don't think the warranty for some brands are recognized by local distributor. Jaben parallel import these brands, warranty is by them only. I am pretty sure big brands like Logitech/Ultimate Ears had the local distributor warranty when I was last there. Sennheisers too.
theng_ye Posted May 17, 2012 Posted May 17, 2012 I only bought one headphone from Jaben before n pretty happy with their service. But is few years ago. So far never heard any warranty issue. I think we drag too far from TS's topic.
Guest mousike Posted May 17, 2012 Posted May 17, 2012 Hi Wilson, I have yet to make any purchase from Jaben but have been in the shop a few times and I must say I like the concept.... :) More importantly you earned my respect by how you have responded to criticisms and comments from the audio community. *thumbs up* I have encountered (at least one that I know of) audio retailers whom failed to provide correct information to customer and when confronted simply denied and act as if it has never happened. Worst still gave empty lips services but never response even though committed to do so...in the end I decided to boycott it. >:( Thanks to you too and also to the kind gentleman that pointed me to this post. I look forward to hearing from you... :) Don't worry we are not inflexible and I'm sure we can make it up to you... Thanks again..
badbad2000 Posted May 18, 2012 Posted May 18, 2012 Is Jaben Hong Kong the same as Jaben Singapore? (Audio) i been there, bigger place compare to singapore. you still can request to try anything. :)
Mikey1624706128 Posted May 22, 2012 Posted May 22, 2012 Hi weibchen, Haha..i did went to other stores, but i still prefer Jaben services. Don't know why, maybe it's subjective when the questions come out with audio. LOL
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