I purchased a new system, help me fix it

[Neo]

If this was a secondhand system and not new I would definitely try to isolate the culprit of your troubles especially with this latest developments. But the only real course of action now is to contact your retailer from whom you bought the components, show them the video and let them sort it out. Don’t take no for an answer. 
Were these items demo floor models?

Neo

 

[Neo]

On a separate note, do post some pictures of all your gear, how it’s set up and all the connections. While you checked it etc, fresh eyes and there’s many here, may see something that you don’t. 
Neo

[08Boss302]

Interesting. I had this exact thing happen to me with a DAC. Could never isolate the issue, tried using different different connections to it and same thing happened, would start out ok, then after a few minutes this exact same occurance, high level distortion and sounded like it was my speakers about to catastrophically fail on me.

I changed DAC and no issues.  Turned out speakers and amp were fine, but for some reason the DAC just failed.  It was only about 15months old so out of warranty too, now a paper weight haha.

 

I know you said you are running things via your Eversolo, you do have the DAC in fixed volume and using your amp as the volume control?  If that is the case I'd recommend taking the Eversolo out of the equation and just playing music via your amp, see if that resolves the issue. Even if it means hooking up your bluray player and using it as s CD or see if it is able to Spotify connect or if not playing a thumb drive with music on it or a CD.  If the noise is gone you may have had the same issue I had with my DAC.  My DAC was a stand alone DAC and not a streamer as well but the noise was identical.  

 

*One thing that did reduce the issue was to change my dac into pre amp mode and reduce the volume on it, so I had the volume at say 65 on the DAC and then used the amp as usual, not a great way to utilise things as the DAC should be fixed volume unless using it as pre amp or headphone amp, but it did remedy the situation, this was of course after I had worked out the DAC was the culprit.  

 

Hopefully this little test returns a quick win for you.  

Its a real shame with all that nice new gear you are experiencing so much frustration, hopefully via this thread and some of your own home trials you can get it to a point you are happy with.

Edited October 31, 2023 by 08Boss302
added in sentence

[krebetman]

If you have a pair of headphones, check whether the noise appears via the headphone socket.  This will indicate whether the problem is upstream of the output stage of the yammie .

[Simranjit]

9 hours ago, Neo said:

Were these items demo floor models?

No, these were all brand new unopened components

[RCADees]

35 minutes ago, Simranjit said:

No, these were all brand new unopened components

 

I agree with Neo's advice above. 

 

This is brand new and expensive gear and you have been trying to resolve possibly more than one issue now for a while.

Clearly is not only the room that is the issue here. 

 

Put it back on the dealer to take responsibility, show up at your place and sort it out. 

 

And as Neo said, don't take no for an answer. 

[POV]

I think contacting the dealer is good advice, but it is a good idea to check the fundamentals first and make sure that it’s not a dodgy connection or termination or cable.  It would not do much for relationship with the dealer if you demand they come to your house only to find something is not connected correctly or similar.

[Simranjit]

12 minutes ago, POV said:

 It would not do much for relationship with the dealer if you demand they come to your house only to find something is not connected correctly or similar.

 

 

Totally agree, but the answers I have received to date from the dealer are - You don't like the sound of the speakers, you may be don't like the sound of the Yamaha Amp - I can't do much about it, I don't have the time to leave the shop and come! It must be the power supply issue as I had that in my previous shop and I spent thousands fixing it.

Anyways, I am just gonna spend some more time with the system when I get the time(hard thing to find these days) and also check the connections, may be take some pics for you guys here.

Edited November 1, 2023 by Simranjit

[RCADees]

1 hour ago, POV said:

I think contacting the dealer is good advice, but it is a good idea to check the fundamentals first and make sure that it’s not a dodgy connection or termination or cable.  It would not do much for relationship with the dealer if you demand they come to your house only to find something is not connected correctly or similar.

 

I certainly agree. 

 

It just seems that Simranjit has been dealing with this for a while now but seems to not be getting anywhere solid yet.

 

Also if it is a good old Hi-Fi shop, I am sure that they will be more than happy to come around to their place and try to sort it out, including connections and the rest of issues. 

 

It does look to me like he has been given the run around. 

 

My dealer in Melbourne would not hesitate for one second to come to the customer's place and provide their expertise to have a long time happy customer. 

 

Good luck and I do hope you can resolve it. 

[Neo]

Drop off the items purchased take a hit with the restocking fee and engage someone like Len Wallis audio in lane cove. 
They will spend time with you curating a system that you will love and bring years of enjoyment. 
Over the years I have purchased items from other stores coming to conclusion that Len Wallis alone was the most outstanding experience in dealing with all things hifi. 
The only place I shop in Sydney now. 
Neo

[RCADees]

16 minutes ago, Neo said:

Drop off the items purchased take a hit with the restocking fee and engage someone like Len Wallis audio in lane cove. 
They will spend time with you curating a system that you will love and bring years of enjoyment. 
Over the years I have purchased items from other stores coming to conclusion that Len Wallis alone was the most outstanding experience in dealing with all things hifi. 
The only place I shop in Sydney now. 
Neo

 

It is the same reason that here in Melbourne I keep coming back to Carlton Audiovisual and have done so for the last ten years. 

 

CAV is a family run business that would always have your back if something does go wrong. Just like Len Wallis does. 

 

The few times something did go wrong they always put me first as a customer and they even offered to install the gear for me if need be. 

I have never been more pleased dealing with any other business out there. 

 

And their advice has always been spot on from their first recommendation to end experience and post purchase tweaks, warranty and more. 

 

My opinion is that we spend so much money, time, love and effort in this hobby that we deserve to deal with someone who genuinely cares. 

 

I Agree with Neo above.

Drop off the gear, take a small hit and then start from scratch with a dealer who is passionate and cares. 

 

After all of the advice and great knowledge shared here and provided by members, you are now in a much better position to get it right the next time.

[will robinson]

Hi there, when I was a student I found these cheap clothes racks good for a bit of absorption. Adjustable and easy to move on wheels.

 

Cheers, Will

[Simranjit]

16 minutes ago, will robinson said:

clothes racks good for a bit of absorption. Adjustable and easy to move on wheels

Haha great minds think alike! I have this in place right now temporarily 

[Simranjit]

Update: I can confirm it is the streamer. Able to hear noise from streamer with Qobus as source via native eversolo app and then via Qobus app directly with thunderbolt to RCA for IPhone.

 

In my last test I realized I was never able to record when playing via phone because of camera running stops the music while trying to record. Then might have diverted myself to something else(short attention span) and forgot this key point. Later only saw recordings and thought both were giving noise while playing. 
 

I am going to go to the store with the streamer on Friday.

 

Also, attached pics of system connections.

[hifi123]

With the Eversolo, have you set the analogue output to balanced?  Have you tried using rca outputs?

[roachy]

19 minutes ago, hifi123 said:

With the Eversolo, have you set the analogue output to balanced?  Have you tried using rca outputs?

 From the manual

 

 

[08Boss302]

1 hour ago, Simranjit said:

Update: I can confirm it is the streamer. Able to hear noise from streamer with Qobus as source via native eversolo app and then via Qobus app directly with thunderbolt to RCA for IPhone.

 

In my last test I realized I was never able to record when playing via phone because of camera running stops the music while trying to record. Then might have diverted myself to something else(short attention span) and forgot this key point. Later only saw recordings and thought both were giving noise while playing. 

 

Glad you have been able to isolate the noise.

As per my post earlier today I had the same issue and it turned out to be the DAC.

Did you try the CD player test just to be 100% sure it was the Eversolo or the pre amp volume on the eversolo adjusted ?  see my post earlier of what I did and it sounds like you may have same problem.  Mine was not an Eversolo but it was the DAC I was using that failed - so maybe the DAC inside the eversolo has failed on you?

 

 

Edited November 1, 2023 by 08Boss302

[Darryl]

1 hour ago, Simranjit said:

 

 

In my last test I realized I was never able to record when playing via phone because of camera running stops the music while trying to record. 

 

If you have a newer model iPhone with the music playing go to camera, set on photo, click and hold the red button for a second and slide it to the right.

Doesn’t work on my 8 but does on my nieces 12.

[Simranjit]

Sad news, the store guy gave me a different unit which he was using of the eversolo. Still the same issue

The next step is to try RCA connection instead of XLR to rule out the issue with Amp. There are talks of trying a power conditioner as well. 

[MLXXX]

4 minutes ago, Simranjit said:

...trying a power conditioner as well. 

There is talk of trying a power conditioner?  An absolute last resort. 

[Hi-Fi Whipped]

4 hours ago, MLXXX said:

There is talk of trying a power conditioner?  An absolute last resort. 

Sounds like some sort of sick upsell, I’ve never used a power conditioner ever. 
 

@Simranjit I think it may be time to pack it all into your car, put it back in the store you purchased it from and let them make it work.

[Neo]

1 hour ago, Hi-Fi Whipped said:

Sounds like some sort of sick upsell, I’ve never used a power conditioner ever. 
 

@Simranjit I think it may be time to pack it all into your car, put it back in the store you purchased it from and let them make it work.

Not the first time this been voiced. 
Neo

[a.dent]

9 hours ago, Simranjit said:

Sad news, the store guy gave me a different unit which he was using of the eversolo. Still the same issue

The next step is to try RCA connection instead of XLR to rule out the issue with Amp. There are talks of trying a power conditioner as well. 

 

That's just nonsense. That noise is not due to a power problem. A power conditioner wouldn't fix it and is totally unnecessary with any competently designed component. Any competently designed component , operating to spec, would not produce that noise.

 

There is some problem further down the signal path with the amplifier or speaker if the  standin streamer does't fix the noise problem.

 

[Damranger]

13 hours ago, Simranjit said:

Sad news, the store guy gave me a different unit which he was using of the eversolo. Still the same issue

The next step is to try RCA connection instead of XLR to rule out the issue with Amp. There are talks of trying a power conditioner as well. 

I've just found this thread and your photos of the cabling have given me a lightbulb moment. I have an A-S2200 also and although mine is fed by a Denafrips DAC, the symptoms were the same. The balanced inputs on the Yamaha are sensitive and you should try switching the attenuator (above the balanced inputs) to -6db (rather than normal). That fix the intermittent crackling / distortion that I had. I actually found the answer (and reasons) here on SNA at:

Hopefully this helps

Scott

 

(edited for early morning spelling)

Edited November 3, 2023 by Damranger
(edited for early morning spelling)

[Simranjit]

Thanks Scott, this looks like the exact issue. I will give it a try. Based on this thread and manuals - feels like this should fix it.